Take Back Control Alcohol Support is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information is collected, how it is used, how it is stored, and your rights under UK data protection law.
By using this website or contacting Take Back Control Alcohol Support, you agree to the collection and use of your information in accordance with this policy.
1. Who I am
Take Back Control Alcohol Support is operated by Ian Conroy, a registered social worker providing confidential one-to-one alcohol support for adults.
For the purposes of UK data protection legislation, I am the Data Controller responsible for the personal information you provide through this website or during our work together.
If you have any questions about this Privacy Policy or how your information is handled, you can contact me using the details on the Contact page of this website.
2. What information I collect
I may collect and process the following personal information:
- Your name
- Email address
- Telephone number
- Information you choose to include when you contact me
- Information discussed during consultations and support sessions
- Appointment and payment records
I only collect information that is necessary to provide my services safely, effectively and professionally.
3. How I use your information
I use your personal information to:
- Respond to your enquiries
- Arrange and manage appointments
- Provide one-to-one alcohol support
- Maintain accurate client records
- Process payments where applicable
- Meet my legal, professional and regulatory obligations
Your personal information will never be sold or shared for marketing purposes.
The lawful basis for processing your personal information is the performance of a contract where you engage my services, my legitimate interests in providing safe and effective support, and compliance with legal and professional obligations. Where special category personal information is processed, this is done in accordance with the UK GDPR and Data Protection Act 2018.
4. How your information is stored and protected
I take the security of your personal information seriously and use appropriate measures to protect it from unauthorised access, loss, misuse or disclosure.
Electronic records are stored securely using encrypted cloud storage and password-protected devices.
Any written notes are stored securely in a locked cabinet and are confidentially destroyed by an approved document disposal company when they are no longer required.
Any online sessions are carried out using reputable, encrypted communication platforms.
I will only keep your information for as long as necessary to provide my services and to meet legal, professional and regulatory requirements.
5. Sharing your information
Your personal information will be treated as confidential and will not normally be shared with anyone else without your knowledge or consent.
There are, however, limited circumstances where I may need to share information. These include:
- Where there is a serious concern that you or another person is at risk of significant harm.
- Where disclosure is required by law or by a court.
- Where I have a professional or legal safeguarding duty.
Wherever possible, I will discuss any need to share information with you first.
6. Your rights
Under UK data protection law, you have the right to:
- Request access to the personal information I hold about you.
- Request that inaccurate information is corrected.
- Request that your personal information is deleted where appropriate.
- Request that the processing of your information is restricted in certain circumstances.
- Object to certain types of processing where applicable.
- Request a copy of your personal information in a portable format where appropriate.
If you wish to exercise any of these rights, please contact me using the details provided on the Contact page.
If you are unhappy with how your personal information has been handled, you also have the right to make a complaint to the UK Information Commissioner’s Office (ICO).
7. Cookies and website usage
This website may use essential cookies to ensure it functions correctly. If website analytics or additional cookies are introduced in the future, this Privacy Policy will be updated to explain what information is collected and how it is used.
You can control or disable cookies through your web browser settings, although this may affect how the website functions.
8. How long I keep your information
I will only keep your personal information for as long as it is necessary to provide my services and to meet legal, professional and regulatory requirements.
When your information is no longer required, it will be securely deleted or confidentially destroyed.
9. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, professional guidance or the way my services operate.
The most recent version will always be available on this website.
10. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Ian Conroy
Take Control Alcohol Support
hello@takecontrolalcoholsupport.co.uk
Website: http://www.takecontrolalcoholsupport.co.uk
If you remain dissatisfied with how your personal information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO).
Take Back Control Alcohol Support 